Summary of Main Terms

• We will always confirm your order with a written order confirmation by email (or post in the cases you do not have an email). If you don’t receive this, give us a call as it may be a sign something is wrong.
• If we do not hear from you within 48 hours of you receiving the order confirmation, we will assume that you have accepted the order as outlined in the confirmation.
• The goods are ours until you pay for them
• Our delivery will get your order as close to your address as we can get in an 18 tonne lorry. We will unload items up to 2.4m in length, up to a maximum of 1 tonne in weight for any one pallet.
• We will not be able to move these loads to storage or the fixing place, so please make arrangements for that.
• It is your responsibility to unload any deliveries for loads over 2.4m in length from the lorry using forklift or equivalent. It is the responsibility to unload any pallets that weigh more than 1 tonne from the lorry using forklift or equivalent. In these cases, it is also your responsibility to advise Ecoplastic at time of order of the notice you require before delivery to allow you to make these arrangements
• Our furniture products are generally delivered fully assembled. The product dimensions and weight are on our website, pricelists and your order confirmation. It is your responsibility to check they fit through all gates and paths to get them to their fitting place. It is not advisable to plan to bring them through buildings and/or up steps without mechanical lifting devices

Terms and Conditions

Acceptance

• All quotations given and orders are accepted only upon these Conditions of Sale unless expressly agreed otherwise in writing
• No quotation given is an offer of sale capable of acceptance so as to create a binding contract.
• An order is deemed as accepted if no queries have been raised within 48 hours of receiving the order confirmation from the Seller
• Each accepted order shall constitute an entire and separate contract to which these Conditions shall apply.
• Unless otherwise stated, all dimensions of boards and furniture are “nominal”.

Price

• Goods shall be invoiced at the prices ruling at the time of despatch. Where a fixed price has been agreed, Seller reserves the right by giving notice to the Buyer before delivery to increase the price to the extent that the cost to the Seller of producing or procuring the goods has increased. This applies also where there are any changes in delivery dates, quantities or specifications for Goods requested by Buyer, or any delay caused by the instructions of the buyer, or failure of the buyer to give the seller adequate information or instructions.
• Prices are quoted exclusive of VAT.

Payment

• All sales of goods and/or services are Cash on or before Delivery unless credit has been specifically agreed in writing by an authorised officer of the Seller.
• If payment of the price or any part therefore is not made on or before the due date, interest shall be payable thereafter on the outsanding amount oat the rate of 4% per annum about the LIBOR (London Inter Bank Offered Rate) until day of payment, interest accruing on a day to day basis.

Despatch and Delivery Times

• Despatch and delivery times are quoted as estimates and are not guaranteed. It shall not be deemed to be of the essence of the contract. Delay in delivery shall not entitle the Buyer to cancel the order, and the Seller shall not in circumstances be liable for any consequential or any losses arising from delay howsoever caused.

Cancellation

• No cancellation of an order can be made after 2 days of receiving an order confirmation. Where the Seller has bought in goods specifically for an order, or has started to cut or construct with goods for an order, no order can be cancelled once these actions have been taken.
• The seller reserves the right to cancel the order at any time before delivery.

Complaints

• Any complaints as to the goods supplied, condition or quantity, shall be communicated to the Seller promptly in writing and in no case later than 3 days from the date of delivery, The Seller shall have no responsibility to the Buyer in respect of any alleged loss or damage suffered where such notice has not been so given. 

• We shall not be obliged to accept normal stock goods returned for credit, but may at our absolute discretion do so. All such goods returned for credit must be accompanied by evidence of original purchase from the Seller and the Seller shall be entitled at its absolute discretion to impose a handling charge in respect of any goods accepted for return. Currently this is 10% plus cost of uplift Goods which are non–stock items and goods which have been specially ordered will not normally be accepted by way of return for credit. Any goods which are returned for credit shall not be regarded as having been accepted by the Company until the Company has issued a formal credit note in writing in respect thereof. The uplifting by the Company’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by the Company of liability for credit.

Account Queries

• Particular queries on an account will not be reasons to withhold payment on any disputed item.

Retention of Title

• The property in all goods supplied shall remain with the Seller until all sums due on any account between the Buyer and the Seller have been paid in full.
• During the time that the property in the goods remains in the Seller and without prejudice to the obligations of the Buyer to buy the goods:–
• The Buyer shall store the goods so that they will be clearly identifiable as those of the Seller
• The Seller will have the right to enter onto the premises of the Buyers( or any other premises in which the goods are situated) to inspect, inventory or take possession of the goods
• The Buyer shall carry all risk of loss and damage to the goods.

Liability

• The Seller shall not be responsible to the Buyer under any circumstances for any direct loss and/or expense or indirect loss and/or expense suffered by the Buyer or liability to any third parties incurred by the Buyer arising from any default breach of contract of negligence on the part of the Seller. Any liability of the Seller for any defect in goods, parts or services supplied is subject to the goods being used in accordance with the relevant recommendations for their use and is limited to the cost of the goods under dispute. No liability is accepted for delay on despatch delivery or arrival on site whatsoever. All warranties and conditions, whether implied by statute or otherwise, are excluded from this contract provided that nothing contained in this contract shall restrict or exclude liability for death or personal injury caused by the negligence of the Seller or affect the statutuory rights of the Buyer dealing as a consumer.

Design

• When special cutting, tooling or goods are manufactured to the design or specification of the Buyer, The Buyer will indemnify the Seller against losses, costs, charges, expenses and damages which the Seller might suffer as a result of any claim or allegation the cutting, tooling or manufacturing infringe the patents, copyright, registered design or other protection (including confidential information) of any other person or that the special cutting, tooling or goods produced do not comply with any legislation, regulation or requirement in force from time to time.

Specifications

• All drawings, photographs, illustrations, performance data dimensions weights and the like have been provided by the Seller in the belief that they are as accurate as possible, but they do not constitute a description of the goods, shall not be taken to be representations made by the seller and are not warranted to be accurate. All these materials are deemed property of the Seller and all copy right and other industrial rights therein are reserved. Buyers may not utilise or communicate or reproduce information in respect of such items or in respect of the goods without the prior written consent of the Seller.

Loading & Unloading

• Unless the carrier has agreed in writing to the contrary with the customer:
• a) The carrier shall not be under any obligation to provide any plan, power or labour, other than that carried by the vehicle, required for loading or unloading the consignment.
• b) The customer warrants that any plant, power or labour required for the loading or unloading of the consignment which is not carried by the vehicle will be provided by the customer or on the customers behalf.
• c) Ther carrier shall be under no liability whatsoever to the customer for any damage whatsoever, howsoever caused, if the carrier is instructed to load or unload any consignment requiring plan, power or labour which, in breach of the warranty in b) above, has not been provided by the customer or on the customer’s behalf.
• d) Ther carrier shall not be required to provide service beyond the usual place of collection or delivery but if any such service is given by the carrier it shall be at the sole risk of the customer.
• The customer shall indemnify the carrier against all claims and demands whatsoever which could not have been made if such instruction as are referred to in (1) (c) of this condistion and such service as is referred to in (1) (d) of this condition had not been given.

PRIVACY NOTICE

Your Personal Data:

What is it

• Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

What we need

• Ecoplastic Recycling Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us. We will comply with the obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting data from loss, misuse, unauthorised access and disclosure. We will only use your personal information to administer your account and to provide the products and services you have requested from us. 

 Why we need it

• We need to know your basic personal data in order to provide you and Ecoplastic a means by which we can correspond (i.e. price lists, quotations, orders, invoices, statements and payments). We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with it

• All the personal data we process is processed by our staff in N Ireland. No third parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

• We are required under UK tax law to keep your basic personal data (name, address, financial details) for a minimum of 6 years after our last dealings with you, at which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. 

What we would also like to do with it

• We would nevertheless like to use your name and email address to inform you of our future offers and other specify products. This information is not shared with third parties and you can unsubscribe at any time via phone, email or post. We will ask you for your permission to send you these communications when we send you the information you have requested. If you agree, you can opt–out of these communications at anytime by following the instructions in our emails or by emailing info@ecoplastic.net with the words “Unsubscribe” in the subject line”

What are your rights?

• If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). Our Data Protection Officer is Sara Velasquez and you can contact them at sara@ecoplastic.net